Refund and Cancellation Policy

1. Who sells to you

Payments for paid plans are taken by our merchant of record, which sells the Service to you, collects and remits sales tax or VAT where it applies, and issues your receipt. Refunds are paid back to the original payment method by the merchant of record. Its terms apply to the payment in addition to this policy. Free plans cost nothing and need no refund.

2. Cancelling

You can cancel a paid plan at any time from the billing page in the dashboard. Cancellation stops renewal. You keep the paid features until the end of the period you already paid for, and we do not charge you again. Cancelling does not delete your account or your campaigns; deleting your account is a separate step in settings.

If you cancel, listings already published at directories stay where they are. They are on third-party sites and we cannot remove them. We stop checking them when your plan ends.

3. Refunds

• 14-day refund. If you ask within 14 days of your first payment for a plan, we refund it in full, provided you have not yet started a confirmed run that sent submissions to directories. Dry runs and previews do not count.
• After a confirmed run has started, the work has been done and we do not refund the period, except where the law gives you the right or where the Service did not do what these terms say it does.
• Renewals. If you did not mean to renew, ask within 14 days of the renewal charge and have not started a confirmed run since, and we refund it.
• If we end your plan for reasons other than your breach, or remove a paid feature you rely on, we refund the unused part of the period.
• Our mistakes. If you are charged the wrong amount or twice, we correct it.

We do not promise results, so a directory declining or not publishing your listing is not by itself a reason for a refund. The Terms of Service explain what we do promise.

4. Statutory rights

If you are a consumer and the law gives you a right to cancel or to a refund that cannot be waived, that right applies regardless of this policy. [The lawyer must confirm how the right of withdrawal for digital services is handled at checkout.]

5. How to ask

Write to [to be completed: operator.supportEmail] from the address on your account, with your order reference from the receipt. We answer within 3 business days. Approved refunds are issued through the merchant of record and usually reach you within the time your bank takes to process them.

6. Disputes

Please contact us before opening a chargeback so we can fix the problem. A payment dispute does not affect your rights under this policy.